Knowledgebase

This is a general overview of the email systems features and capabilities.

The email system is designed to give users and account administrators (might be you) the ability to manage their services through web browser based control panels. When you get a hosting account with Smiz no email accounts are setup. You must login to your cPanel control panel and setup your email accounts. For instructions on setting up email accounts please see this knowledgebase article. Here is an overview of basic email features available to Smiz customers.

• POP3/POP3S  IMAP/IMAPS
• Webmail
• Up to 50mgb attachments
• ClamAV Anti-Virus scanning
• ASSP spam scanner
• Auto-responders
• Forwarders
• MailMan Mailing list manager

Sending and Receiving

Users have 2 options for sending and receiving email. Either through a mail client such as Outlook, Thunderbird or Mac Mail, or through webmail.

Webmail

Webmail allows email users to send and receive email through their web browser and also serves as a control panel to email users where they can change their passwords, setup auto-responders and forwarders and configure Boxtrapper, Whitelists and Blacklists view mail logs and view Boxtrapper message queues. 

ASSP

ASSP stands for Anti Spam SMTP Proxy. It is a spam and virus filter for unsolicited or malicious email. For more on how to use ASSP please refer to our knlowdgebase article on the subject.

Auto-responders

This is typically used for "Out of the office" replies when traveling or as auto-messages for general email accounts. When the Auto-responder is setup, any email recieved by that email account will be automatically responded to with the message you defined.

Forwarders

Forwarders are used to send a copy of incoming messages to another email account (the forwarder target). If you have a forwarder setup on an email account both the account and the forward target receive a copy of the email. If a forwarder is setup for an email account that does not exist on the server then only the forwards target will receive the email.

The reason for setting up a forwarder on a non-existent account is so email can come in for an account that perhaps forwards to an account that you check more often or forwards to many other people but does not need to retain the message in the inbox of the orginal recipient. Otherwise, if both forwarders and email accounts are setup for the same address then the email account will accumulate all of the inbound messages and will eventually need to be cleared out.

In order to setup forwarders on non-existent accounts you must login to cPanel and add forwarders via the Mail Manager.

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